Meet the NPS Consultants

Strategic consultants David Shaw and Scott Webber both earned their PhDs in Communication (yes, we are truly doctors) and have almost two decades of experience helping companies understand their current, former, and potential customers through individual and group interviews, observations and interactions.

We are NPS consultants

who flesh out the numbers and help you understand your NPS, the reasons behind the scores, and the opportunities that both detractors and promoters represent.

NPS consultants

We believe quick, targeted engagements with

a limited number of detractors and promoters can give you the insights to help you raise your NPS and, importantly, use the deeper loyalty the NPS represents to increases sales, recommendations, and grow new lines of business.